Concierge Services Agreement

Thank you for choosing Our Fundi LLC (dba as Surely Made Match) to provide you with immersive service and taking some time to read this agreement. It means the world to us.

​After you have retained our services through Surely Made Match, a representative will contact you (as indicated on your contact form) about scheduling a brief consultation. Concluding that conversation, SMM will email you the Concierge Service Agreement (CSA) via Honeybook Service. It will include all of the below information that’s important in your reservation and all of the legal information for you to sign. At Surely Made Match, we ensure full transparency in everything we do for our Clients.

We offer two types of packages for our Clients:

1. One-Time Services (a la carte requests) = estimated by Client’s desired experiences

2. Special Occasions, Monthly & Annual Package Clients = starting at $200

The payment method indicated on the formal CSA emailed to you via HoneyBook will be charged for the selected Welcome Package after the agreement is signed and submitted, and will be held on file until an alternate payment form is submitted.

BILLING

Package payment is required in full and in advance of services. One-time reservations will be billed and due upon completion.

Up to date credit card or bank account information must be on file at all times.

Clients utilizing special occasions, monthly, or annual packages, will be enrolled in auto debit, charged to the Client’s credit card or bank account on file the first of each month for Monthly Packages and the first of the year for Annual Packages.

Payments rendered are considered fully earned and nonrefundable.

Holiday work is billed at three times the hourly rate.

Travel that requires additional fees, including but not limited to parking or tolls, will be included in the Estimate of Excursion (EOE) with the customary applicable fees if no alternative means of payment have been issued by the Client.

Packages increase 2.5% automatically every July 1st. A reminder will be sent 30 days before your increase takes effect.

FEES

Cancellation Fees (per occurrence):

Less than 24 hours notice = $70

Less than 3 hours notice = $95

Cancellations without any notice will be held liable for the entirety of the retained Service Fee in addition to the “Less than 3 hours notice” applicable cancellation fee.

Processing Fee 10%

Applied to any purchases made, with funds of the Service Provider, on behalf of the client.

Return Check Fee $50 (per occurrence)

OPERATIONS

Business Hours are Monday through Friday, 7:00 am - 3:00 pm, excluding holidays.

Observed Holidays are New Year’s Eve, New Year’s Day, Memorial Day, June 17th through Juneteenth, July 1st through Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Our Fundi LLC (dba as Surely Made Match) DAY, Christmas Eve, and Christmas Day

Service Locations

For One-Time reservations: Chicago, IL; Evanston, IL; Orland Park, IL; Tinley Park, IL; Evergreen Park, IL; Gary, IN; Hammond, IN

For Special Occasions, Monthly, and Annual reservations: North America; Caribbean Islands; U.S. Territorial Islands

TASK DEFINITION

A “task” in all Service Provider documents includes, but is not limited to, organizing, virtual assistance, bookings, delivery, hosting, and event management for any purpose.

Our Fundi LLC (dba as Surely Made Match) utilizes a task management system called HoneyBook which is accessed by Our Fundi LLC (dba as Surely Made Match), its Independent Agents, and the Client. All communication regarding tasks will be communicated through HoneyBook. HoneyBook allows continuity in communication and streamlined process of managing task requests.

All tasks must be rendered and retained through Surely Made Match Concierge Services to begin.

CONTACT INFORMATION

Our Fundi LLC (dba as Surely Made Match)’s phone number is 773-800-1298

Our Fundi LLC (dba as Surely Made Match)’s email is concierge@surelymadematch.com

PAYMENT OPTIONS

AMEX, Discover, Mastercard, and Visa credit cards, checks, cash, bank draft (ACH) and Venmo are all acceptable forms of payment. Auto payments are only eligible for electronic payment methods.

Checks should be made payable to Our Fundi LLC (dba as Surely Made Match), LLC.

LATE PAYMENTS

Payments not received by the due date will result in work cessation.

There is a five day grace period on invoices not paid on or by the due date.

A late fee of 3% of the remaining balance will be applied per day until the invoice is paid in full.

EXPENSES

Expenses incurred on behalf of the Client are not included in any fees and will be the Client’s responsibility.

Client must provide the Service Provider with a credit card, petty cash, or a reloadable debit card ahead of a purchase on the Client’s behalf.

Concierges are prohibited from using their own money for clients' expenses.

CHANGE OF PACKAGE HOURS

Requests for changes to a package must be submitted in writing to Our Fundi LLC (dba as Surely Made Match) LLC through HoneyBoo’s Client communication portal.

TERMINATION OF SERVICES

Packages may be terminated by either party for any reason.

​For Special Occasions, Monthly or Annual reservations, Clients must give 1-month advance written notice of intent to cancel and pay the final month in full before the notice is accepted. If termination comes before the 15-day commitment is complete, payment is due in full for the remainder of the agreement. Unused hours at time of termination will be forfeited.

MEDIA/SOCIAL MEDIA

From time to time concierges may utilize video and/or photography and will be used for documenting their work, social media, marketing, etc… Our Fundi LLC (dba as Surely Made Match) will always protect the Client’s privacy including, but not limited to blurring photos that contain identifying objects, surrounding areas and/or address.

There will be no compensation to the Client for social media and marketing content utilized by Our Fundi LLC (dba as Surely Made Match) LLC.

​

LIABILITY

Our Fundi LLC (dba as Surely Made Match) LLC agree to provide services stated in the contract in a reliable and trustworthy manner.

Our Fundi LLC (dba as Surely Made Match) LLC will not be held liable for any damages that a third-party incurs if the third-party:

1. Damages the Client’s items (i.e. car while parked, personal items inside of third-party venues, etc.)

2. Is negligent, in any way (i.e. food poisoning, incompetent services, etc.)

Surely Made Match will use their best efforts to obtain qualified vendors, but cannot guarantee the quality of services provided by others. Surely Made Match cannot be responsible for third-party appointments. If the third-party arrives later than the time specified, the Service Provider is not held liable and will be compensated for their time.

EMPLOYMENT STATUS

Our Fundi LLC (dba as Surely Made Match) LLC is a licensed business and is a subcontractor of the Client.

Client has no responsibility to withhold any taxes from or provide any benefits to Our Fundi LLC (dba as Surely Made Match). Our Fundi LLC (dba as Surely Made Match) will make every effort to contract with competent, honest, and trustworthy individuals. This includes a federal criminal background check and driver license check on every independent agent.

NON-SOLICITATION AGREEMENT

Contacting an Independent Agent directly by any means outside of the Our Fundi LLC (dba as Surely Made Match) assigned phone number and email is a direct violation of their contract with Our Fundi LLC (dba as Surely Made Match), will jeopardize their standing with Our Fundi LLC (dba as Surely Made Match), and will be considered a violation of your agreement.

Should services be discontinued due to a violation of your agreement, all fees paid will be forfeited.

CONFIDENTIALITY

Client’s personal information, including but limited to name, phone number, address, or credit card information is confidential and private.

Our Fundi LLC (dba as Surely Made Match) agrees to respect the Client’s right to confidentiality and privacy.

Independent Agents are prohibited from divulging or communicating any confidential and private information once services have commenced, and after services have finished, on behalf of Client.

Our Fundi LLC (dba as Surely Made Match) agrees to access Client’s personal and/or business information only as permitted in the performance of the Our Fundi LLC (dba as Surely Made Match)’s duties or as otherwise directed by the Client.

Our Fundi LLC (dba as Surely Made Match) will not, at any time, sell or exchange Client information to outside sources.

Our Fundi LLC (dba as Surely Made Match) agrees to preserve the confidentiality of all Client information and to not divulge this information in any form, except where authorized by the Client or required by law.

Our Fundi LLC (dba as Surely Made Match) agrees to hold in strictest confidence and not to disclose, reveal or imply any confidential information which may be acquired by Our Fundi LLC (dba as Surely Made Match), without the written consent of the Client.

Our Fundi LLC (dba as Surely Made Match)’s sole intention is to protect the Client from the disclosure of information which may tend to harm, malign, damage, injure, or to otherwise adversely affect any of the Client’s respective activities.

Any breach, on or off duty, of the agreement by an Independent Agent will be taken seriously. Any violation can or may result in legal action. The terms set out in this agreement shall be governed by and interpreted in accordance with the laws of the local municipality or state statue.

​

CLIENT ELECTRONIC SIGNATURE

Authorized Electronic Signature indicating acknowledgement and acceptance of Concierge Service Agreement will be curated by HoneyBook Services.